Privacy Policy

Effective Date: 6th October 2025

Casim L.L.C-FZ (“Casim”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and Meydan Free Zone regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website https://casim.ae (the “Website”). By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • a. Personal Information: Your name, email address, company name, phone number, and other details you voluntarily provide when completing our website forms, subscribing to our waitlist, or contacting us.
  • b. Technical and Usage Information: Information such as your IP address, browser type, operating system, referral URLs, and interaction data (pages viewed, links clicked, time spent).
  • c. Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze website performance. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To operate, maintain, and improve our Website and user experience.
  • To respond to your inquiries or fulfil your requests (e.g., joining the waitlist).
  • To send service-related notifications or updates (e.g., product launch information).
  • To send marketing communications, only with your consent (you may opt out at any time).
  • To comply with our legal and regulatory obligations within the UAE.
  • To analyse website usage and improve performance and security.

3. Data Storage and Residency

All website data, including form submissions, are stored and processed within the United Arab Emirates, in compliance with Meydan Free Zone data-residency requirements.

Casim uses Amazon Web Services (AWS) and Microsoft Azure UAE regions for hosting and email delivery, ensuring your data remains within UAE-based infrastructure.

4. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share limited information in the following cases:

  • Service Providers: With trusted partners providing web hosting, email delivery (Amazon SES, UAE region), analytics, or form processing, under strict confidentiality obligations.
  • Legal Compliance: When required by law, regulation, or government authority.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to the acquiring entity under equivalent data-protection safeguards.

5. Data Security

We implement reasonable and appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, misuse, or alteration.

While we strive to protect your personal data, no system can guarantee absolute security. You use our Website at your own risk.

6. Your Rights

Under the UAE Data Protection Law (PDPL), you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Objection / Withdrawal of Consent: Object to certain processing or withdraw consent.
  • Data Portability: Request a machine-readable copy of your personal data.

To exercise any of these rights, please contact us using the details provided below. We will respond within the legally required timeframe.

7. Cookies and Analytics

We may use analytics services (e.g., Google Analytics via Site Kit) to understand how users interact with our Website. These services may collect anonymous usage data via cookies. You can manage or disable cookies in your browser settings at any time.

8. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to review their privacy policies.

9. Children’s Privacy

Our Website is not directed toward individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will delete it promptly.

10. International Data Transfers

Casim endeavors to keep all data within the UAE. However, if data must be transferred outside the UAE (for example, for backup or service support), we ensure it is handled in accordance with UAE PDPL and protected by appropriate safeguards, including contractual and technical measures.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in technology, applicable law, or our operations. Updates will be posted on this page with a new effective date.

12. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or our data-handling practices, please contact us at:

Casim L.L.C-FZ
Meydan Free Zone, Dubai, United Arab Emirates
📧 info@casim.io
🌐 https://casim.ae